IT Operations Engineer



1. Job Description:

  • Coordinate activities to ensure deliveries of effective IT Services and compliance with IT policy and security
  • Support IT IA Manager in establishing the Strategic Plan for Infrastructure & Architecture
  • Play the role of Project Manager for some kinds of projects under the Infrastructure & Architecture Section
  • Propose new ideas, initiatives aiming to improve the operation productivity, save cost, reduce risks, and bring benefits to VAS
  • Ensure the needed control to be installed in the Infrastructure & Architecture system & Devices following to Information Security Policies
  • Actively participating & contributing to the annual budgeting process and commits to archiving cost targets of the department
  • Plays the one important role in IT Operational Process to maintain the services matching SLA – Level II Support in IT Service Support Structure
  • Responsible for day-to-day operations to ensure Services in respective areas shall be available in alignment with SLA which has been agreed with Business Executive
  • Take ownership of incidents, change requests, problem-solving processes to ensure a high level of service with a proper escalation process in place
  • Manage activities of the Service Desks in Central Office and Technicians in each campus
  • Strives for continuous improvement in IT Systems & Processes
  • Actively participate in the process to ensure DRP and BCP are active in place

2. Requirements:

  • Initial bachelor’s degree in computer science
  • Experienced in Network administrator at least 2 years
  • Have experience in Managing the complex Infrastructure system including AD, SAN Storage, Server Room, VoIP, Wi-fi, Virtualization by Hyper-V or VMware, LAN/ WAN, Firewall, Proxy, DMZ, WSUS, DC, PAM, SIEMS, Core switch, Backup…
  • Have at least one of CCNA/CCNP/MCSE/LPI/ITIL certificates
  • Knowledge of one cloud platform (AWSAzureGCP) is an advantage
  • Knowledge of the service management principles – ITIL, SLA, Service Catalogue
  • Very good on basic operational SOP – Incident Management, Change Management, Release Management, Problem Management, Helpdesk, Client Support Structure …
  • Have technique and practice for client inquiries, troubleshooting, and problem resolution, and prioritization.
  • Effective thinking, good communication skills, problem-solving, and teamwork
  • Good English skill (written and verbal) is highly preferred
  • Careful, accurate, collaborative
  • Withstand high pressure

3. Benefits:

  • Attractive salary package
  • Annual salary review and bonus based on KPIs and business result
  • Obligated insurances (HI, SI, UI), 24/24 Accident Insurance, Personal Tax (if any) are covered by VAS
  • 50% discount of tuition for 2 children
  • Lunch at school and uniform
  • Team building, yearly staff-outing
  • Opportunity of internal training or coaching

4. Application packages:

  • Application Letter
  • CV & Portfolio
  • Copied degrees and relevant certificates (if any)
  • Residence Book & ID/ Passport
  • Temporary Residence Confirmation
  • Medical Report

5. How to apply:

  • Apply online at:
  • Send your documents to our office: HR Division – Vietnam Australia International School - Floor 1, Block 3, 594 Ba Thang Hai, Ward 14, Dist. 10, HCMC

6. Contact point:

  • Human Resources Division – Vietnam Australia International School
  • Floor 1, Block 3, 594 Ba Thang Hai, Ward 14, Dist. 10, HCMC
  • Hotline: 090.119.1224
  • Fanpage:
  • Zalo: Tuyển dụng Trường Việt Úc


(Only qualified applications will be contacted as soon as possible.)

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