IT Operations Engineer
26/08/2021
1. Job Description:
- Coordinate activities to ensure deliveries of effective IT Services and compliance with IT policy and security
- Support IT IA Manager in establishing the Strategic Plan for Infrastructure & Architecture
- Play the role of Project Manager for some kinds of projects under the Infrastructure & Architecture Section
- Propose new ideas, initiatives aiming to improve the operation productivity, save cost, reduce risks, and bring benefits to VAS
- Ensure the needed control to be installed in the Infrastructure & Architecture system & Devices following to Information Security Policies
- Actively participating & contributing to the annual budgeting process and commits to archiving cost targets of the department
- Plays the one important role in IT Operational Process to maintain the services matching SLA – Level II Support in IT Service Support Structure
- Responsible for day-to-day operations to ensure Services in respective areas shall be available in alignment with SLA which has been agreed with Business Executive
- Take ownership of incidents, change requests, problem-solving processes to ensure a high level of service with a proper escalation process in place
- Manage activities of the Service Desks in Central Office and Technicians in each campus
- Strives for continuous improvement in IT Systems & Processes
- Actively participate in the process to ensure DRP and BCP are active in place
2. Requirements:
- Initial bachelor’s degree in computer science
- Experienced in Network administrator at least 2 years
- Have experience in Managing the complex Infrastructure system including AD, SAN Storage, Server Room, VoIP, Wi-fi, Virtualization by Hyper-V or VMware, LAN/ WAN, Firewall, Proxy, DMZ, WSUS, DC, PAM, SIEMS, Core switch, Backup…
- Have at least one of CCNA/CCNP/MCSE/LPI/ITIL certificates
- Knowledge of one cloud platform (AWS, Azure, GCP) is an advantage
- Knowledge of the service management principles – ITIL, SLA, Service Catalogue
- Very good on basic operational SOP – Incident Management, Change Management, Release Management, Problem Management, Helpdesk, Client Support Structure …
- Have technique and practice for client inquiries, troubleshooting, and problem resolution, and prioritization.
- Effective thinking, good communication skills, problem-solving, and teamwork
- Good English skill (written and verbal) is highly preferred
- Careful, accurate, collaborative
- Withstand high pressure
3. Benefits: for Staff
- Compulsory Insurance (HI, SI, UI) and Personal Tax are covered by VAS
- Staff will get 50% discount of tuition for 2 children ( other fees such as meal fee, school bus fee, expenses for textbooks, uniforms, extra curricula activities, entrance test fee, ect... are still applied as stipulated)
- 13th monthly salary and KPIs bonus
- Health Insurance, health checkup
- Housing, phone and taxi allowance
- Year end party, Team building, Staff – outing, 20/11, ….
- Lunch at school, Tet gift,….
- Working in professional environment
4. Application packages:
- Application Letter
- CV & Portfolio
- Copied degrees and relevant certificates (if any)
- Residence Book & ID/ Passport
- Temporary Residence Confirmation
- Medical Report
5. How to apply:
- Apply online at: ungtuyen.vas.edu.vn
- Send your documents to our office: HR Division – Vietnam Australia International School - Floor 1, Block 3, 594 Ba Thang Hai, Ward 14, Dist. 10, HCMC
6. Contact point:
- Human Resources Division – Vietnam Australia International School
- Floor 1, Block 3, 594 Ba Thang Hai, Ward 14, Dist. 10, HCMC
- Hotline: 090.119.1224
- Fanpage: https://www.facebook.com/tuyendungtruongvietuc
- Zalo: Tuyển dụng Trường Việt Úc
Apply
(Only qualified applications will be contacted as soon as possible.)
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