IT Operations Engineer

1. Job Description:

• Coordinate activities to ensure deliveries of effective IT Services and compliance with IT policy and security
• Support IT IA Manager in establishing the Strategic Plan for Infrastructure & Architecture
• Play the role of Project Manager for some kinds of projects under the Infrastructure & Architecture Section
• Propose new ideas, initiatives aiming to improve the operation productivity, save cost, reduce risks, and bring benefits to VAS
• Ensure the needed control to be installed in the Infrastructure & Architecture system & Devices following to Information Security Policies
• Actively participating & contributing to the annual budgeting process and commits to archiving cost targets of the department
• Plays the one important role in IT Operational Process to maintain the services matching SLA – Level II Support in IT Service Support Structure
• Responsible for day-to-day operations to ensure Services in respective areas shall be available in alignment with SLA which has been agreed with Business Executive
• Take ownership of incidents, change requests, problem-solving processes to ensure a high level of service with a proper escalation process in place
• Manage activities of the Service Desks in Central Office and Technicians in each campus
• Strives for continuous improvement in IT Systems & Processes
• Actively participate in the process to ensure DRP and BCP are active in place

2. Requirements:

• Initial bachelor’s degree in computer science
• Experienced in Network administrator at least 2 years
• Have experience in Managing the complex Infrastructure system including AD, SAN Storage, Server Room, VoIP, Wi-fi, Virtualization by Hyper-V or VMware, LAN/ WAN, Firewall, Proxy, DMZ, WSUS, DC, PAM, SIEMS, Core switch, Backup…
• Have at least one of CCNA/CCNP/MCSE/LPI/ITIL certificates
• Knowledge of one cloud platform (AWS, Azure, GCP) is an advantage
• Knowledge of the service management principles – ITIL, SLA, Service Catalogue
• Very good on basic operational SOP – Incident Management, Change Management, Release Management, Problem Management, Helpdesk, Client Support Structure …
• Have technique and practice for client inquiries, troubleshooting, and problem resolution, and prioritization.
• Effective thinking, good communication skills, problem-solving, and teamwork
• Good English skill (written and verbal) is highly preferred
• Careful, accurate, collaborative
• Withstand high pressure

3. Benefits:

• Attractive salary package
• Annual salary review and bonus based on KPIs and business result
• Obligated insurances (HI, SI, UI), 24/24 Accident Insurance, Personal Tax (if any) are covered by VAS
• 50% discount of tuition for 2 children
• Lunch at school and uniform
• Team building, yearly staff-outing
• Opportunity of internal training or coaching

4. Application packages:

• Application Letter
• CV & Portfolio
• Copied degrees and relevant certificates (if any)
• Residence Book & ID/ Passport
• Temporary Residence Confirmation
• Medical Report

5. How to apply:

• Apply online at: ungtuyen.vas.edu.vn
• Send your documents to our office: HR Division – Vietnam Australia International School - Floor 1, Block 3, 594 Ba Thang Hai, Ward 14, Dist. 10, HCMC

6. Contact point:

• Human Resources Division – Vietnam Australia International School
• Floor 1, Block 3, 594 Ba Thang Hai, Ward 14, Dist. 10, HCMC
• Hotline: 090.119.1224
• Fanpage:  https://www.facebook.com/tuyendungtruongvietuc
• Zalo: Tuyển dụng Trường Việt Úc

Apply

(Only qualified applications will be contacted as soon as possible.)