Install, set up the necessary computers & IT devices in Departments and ensure they always function well as expected
Manage IT inventory & completely manage full life cycle of IT devices at campus such as computers, desktops, Laptops, switch, router, wifi, camera, server, NAS, SAN, projector, printer, others …
Ensure the tickets should be solved in expected timeline, alignment with SLA
Generate monthly report of ITSM Performance and update to SMT Team, Cluster Head & School Manager in each campus
Manage IT Budget and monitor expense for IT Division
Supervise the project roll out initiated by Central Office in alignment with IT Project Governance.
Identify the areas of improvement at central office, actively share ideas/initiatives to all the colleagues among the Central office
2. Requirements
Initial bachelor’s degree in computer science
Experience in Education Industry is highly preferred.
Tech savvy with working knowledge of Microsoft 365, Computer hardware
Have knowledge of ITIL (Information Technology Infrastructure Library) framework
Basic Networking, Printing, Drive Network, Antivirus on Client Side, Update at Client Side.
Good understand the Windows & MacOS OS, mobile device and others end point tech products (IP Phone, Printer…).
Ability to diagnose and resolve the basic technical issue.
Have technique and practice for client enquiries, troubleshooting and problem resolution and prioritization
Effective thinking, good communication skills, problem-solving, and teamwork
Good English skill (written and verbal) is highly preferred
Careful, accurate, collaborative
Customer-oriented cool-tempered
Withstand high pressure
3. Benefits: for Staff
Compulsory Insurance (HI, SI, UI) and Personal Tax are covered by VAS
Staff will get 50% discount of tuition for 2 children ( other fees such as meal fee, school bus fee, expenses for textbooks, uniforms, extra curricula activities, entrance test fee, ect... are still applied as stipulated)
13th monthly salary and KPIs bonus
Health Insurance, health checkup
Housing, phone and taxi allowance
Year end party, Team building, Staff – outing, 20/11, ….