IT Service Management Officer



1. Job Description

  • Install, set up the necessary computers & IT devices in Departments and ensure they always function well as expected
  • Manage IT inventory & completely manage full life cycle of IT devices at campus such as computers, desktops, Laptops, switch, router, wifi, camera, server, NAS, SAN, projector, printer, others …
  • Ensure the tickets should be solved in expected timeline, alignment with SLA
  • Generate monthly report of ITSM Performance and update to SMT Team, Cluster Head & School Manager in each campus
  • Manage IT Budget and monitor expense for IT Division
  • Supervise the project roll out initiated by Central Office in alignment with IT Project Governance.
  • Identify the areas of improvement at central office, actively share ideas/initiatives to all the colleagues among the Central office

2. Requirements

  • Initial bachelor’s degree in computer science
  • Experience in Education Industry is highly preferred.
  • Tech savvy with working knowledge of Microsoft 365, Computer hardware
  • Have knowledge of ITIL (Information Technology Infrastructure Library) framework 
  • Basic Networking, Printing, Drive Network, Antivirus on Client Side, Update at Client Side.
  • Good understand the Windows & MacOS OS, mobile device and others end point tech products (IP Phone, Printer…).
  • Ability to diagnose and resolve the basic technical issue.
  • Have technique and practice for client enquiries, troubleshooting and problem resolution and prioritization
  • Effective thinking, good communication skills, problem-solving, and teamwork
  • Good English skill (written and verbal) is highly preferred
  • Careful, accurate, collaborative
  • Customer-oriented cool-tempered
  • Withstand high pressure

3. Benefits: for Staff

  • Compulsory Insurance (HI, SI, UI) and Personal Tax are covered by VAS
  • Staff will get 50% discount of tuition for 2 children ( other fees such as meal fee, school bus fee, expenses for textbooks, uniforms, extra curricula activities, entrance test fee, ect... are still applied as stipulated)
  • 13th monthly salary and KPIs bonus
  • Health Insurance, health checkup
  • Housing, phone and taxi allowance
  • Year end party, Team building, Staff – outing, 20/11, ….
  • Lunch at school, Tet gift,….
  • Working in professional environment

4. Application packages:

  • Application Letter
  • CV & Portfolio
  • Copied degrees and relevant certificates (if any)
  • Residence Book & ID/ Passport
  • Temporary Residence Confirmation
  • Medical Report

5. How to apply:

  • Apply online at:
  • Send your documents to our office: HR Division – Vietnam Australia International School – Floor 1, Block 3, 594 Ba Thang Hai, Ward 14, Dist. 10, HCMC

6. Contact point:

  • Human Resources Division – Vietnam Australia International School
  • Floor 1, Block 3, 594 Ba Thang Hai, Ward 14, Dist. 10, HCMC
  • Hotline: 090.119.1224
  • Fanpage:
  • Zalo: Tuyển dụng Trường Việt Úc


Chia sẻ