IT Service Management Officer

1. Job Description

• Install, set up the necessary computers & IT devices in Departments and ensure they always function well as expected
• Manage IT inventory & completely manage full life cycle of IT devices at campus such as computers, desktops, Laptops, switch, router, wifi, camera, server, NAS, SAN, projector, printer, others …
• Ensure the tickets should be solved in expected timeline, alignment with SLA
• Generate monthly report of ITSM Performance and update to SMT Team, Cluster Head & School Manager in each campus
• Manage IT Budget and monitor expense for IT Division
• Supervise the project roll out initiated by Central Office in alignment with IT Project Governance.
• Identify the areas of improvement at central office, actively share ideas/initiatives to all the colleagues among the Central office

2. Requirements

• Initial bachelor’s degree in computer science
• Experience in Education Industry is highly preferred.
• Tech savvy with working knowledge of Microsoft 365, Computer hardware
• Have knowledge of ITIL (Information Technology Infrastructure Library) framework 
• Basic Networking, Printing, Drive Network, Antivirus on Client Side, Update at Client Side.
• Good understand the Windows & MacOS OS, mobile device and others end point tech products (IP Phone, Printer…).
• Ability to diagnose and resolve the basic technical issue.
• Have technique and practice for client enquiries, troubleshooting and problem resolution and prioritization
• Effective thinking, good communication skills, problem-solving, and teamwork
• Good English skill (written and verbal) is highly preferred
• Careful, accurate, collaborative
• Customer-oriented cool-tempered
• Withstand high pressure

3. Benefits: for Staff

• Compulsory Insurance (HI, SI, UI) and Personal Tax are covered by VAS
• Staff will get 50% discount of tuition for 2 children ( other fees such as meal fee, school bus fee, expenses for textbooks, uniforms, extra curricula activities, entrance test fee, ect... are still applied as stipulated)
• 13th monthly salary and KPIs bonus
• Health Insurance, health checkup
• Housing, phone and taxi allowance
• Year end party, Team building, Staff – outing, 20/11, ….
• Lunch at school, Tet gift,….
• Working in professional environment

4. Application packages:

• Application Letter
• CV & Portfolio
• Copied degrees and relevant certificates (if any)
• Residence Book & ID/ Passport
• Temporary Residence Confirmation
• Medical Report

5. How to apply:

• Apply online at: ungtuyen.vas.edu.vn
• Send your documents to our office: HR Division – Vietnam Australia International School – Floor 1, Block 3, 594 Ba Thang Hai, Ward 14, Dist. 10, HCMC

6. Contact point:

• Human Resources Division – Vietnam Australia International School
• Floor 1, Block 3, 594 Ba Thang Hai, Ward 14, Dist. 10, HCMC
• Hotline: 090.119.1224
• Fanpage: https://www.facebook.com/tuyendungtruongvietuc
• Zalo: Tuyển dụng Trường Việt Úc

Apply